Nonverbal Communication

Published on Nov 27, 2017

No Description

PRESENTATION OUTLINE

Nonverbal Communication

A brief review
Photo by Kevin Krejci

what % of communication is nonverbal?

don't worry about the exact numbers...

Just know it's significant!

(on the next slide, look at the overall idea, not the numbers)

Untitled Slide

Remember: when verbal and nonverbal signals match, communication can be improved

Photo by *Paddy*

Our book lists 6 categories

1. facial expressions

Photo by Infomastern

This includes ways your eyes, eyebrows, or mouth can send signals to others

Photo by moppet65535

2. gestures & posture

Photo by quinn.anya

How you sit or stand, if you lean, how you use your hands and arms--it's body language!

3. vocal characteristics

Including the tone, tempo, pitch & overall quality of your voice--everything apart from the words themselves

4. personal appearance

Photo by zzazazz

This includes clothing, grooming, hair, tattoos, piercings & so on

Photo by Jose Martinez

5. touch

Touch, of course, can soothe or alarm. These days at work it's best to avoid. It's...
a touchy subject!

6. time & space

Photo by JD Hancock

Punctuality, keeping others waiting, speed of work AND how furniture and offices are arranged, where you sit, how close you stand... it's a big category!

But

THERE ARE MORE!
Photo by Richard-G

eye contact

is often considered separately
Photo by Timothy Rhyne

signs & other visuals

SHOULD BE ON THE LIST TOO!
Photo by bill barber

Emojis, logos, and signs found all around us have nonverbal components and can make people feel excited, welcome, and taken care of, or alienated, not "in the know," or upset

Finally, here are the key questions:

Considering the six areas of

Photo by Roberta Sorge

facial expressions
gestures & posture
vocal characteristics
personal appearance
touch &
time and space

What kinds of nonverbal behavior

do we want to see and use at work?
Photo by JD Hancock

What works for us?

Photo by ms. Tibbetts

What creates the professional environment

we want?
Photo by Mr Thinktank

D Frutkoff

Haiku Deck Pro User