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Slide Notes

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Nordic Symposium For Class Week#10 2017

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PRESENTATION OUTLINE

1.

DESIGNING THE ULTIMATE GUEST EXPERIENCE

Alain imboden - Les Roches Global Hospitality Education
Photo by Sam Ilić
2.

DISRUPTIVE INNOVATIONS

Clayton Christensen's work
Photo by spettacolopuro
3.

SMART TOURISM

Who? What? Made of? Is it?
Photo by Camera Eye Photography
4.

BIG DATA

Volume-Velocity-Exhaustive-Resolution-Relational
Photo by CelebMuscle
5.

EXPERIENCE DESIGN

Actors-Components-Purposes
Photo by wenkui xiao
6.

IBM COGNITIVE BUSINESS

Watson & Wayblazer
Photo by Atomic Taco
7.

THE EMERGENCE OF COGNITIVE TOURISM

Knowledge capture and production
Photo by paternosta
8.

GAMIFICATION OF TOURISM

Enhancing the reality and enriching the experience
Photo by Curtis Gregory Perry
9.

SMART EVENTS

When AI takes care of Entertainment
Photo by Roo Reynolds
10.

SMART CITIES - SMART TOURISM

SmartSantander, Dublinked, AmSmarterdam, London Datastore, etc...
Photo by Jim Nix / Nomadic Pursuits
11.

THE CHALLENGES OF SMART

Panopticum - Exclusion - Control - Serendipity
Photo by Giuseppe Milo (www.pixael.com)
12.

ORLANDO

13.

HILTON'S CONNIE

Greenwashing techwashing??
14.

WIMBLEDON

15.

WELCOME CITY LAB

Paris as start-up incubator
Photo by TaylorMiles
16.

PARIS

Alain Imboden

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