OWN THE MOMENT

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RHIANNON HAMEL

WYNN/ENCORE

• Conference attendee Terrible cold
• Arranged for a physician
• Bed rest for one day
• P/u prescription from Encore sundries
• Sent up chicken noodle soup/hot tea

BERTHA JARDINE

• Special need/medical issue
• Called the guest - 4 times
• Recliner style chair vs Bed
• Updated housekeeping/quilt and pillows
• Guest raved about the extra effort

ENTERTAINMENT PRODUCTION SERVICES

• 3 back to back events
• Events attended by thousands
• 2 depts/3Days/ultra quick turn
• Flawless weekend
• Florida georgia line - this is how we roll

WAYNE PALBAUM

• Christmas ornament
• No time to shop
• Leaving early next morning
• Gift wrapped ornament on the limo seat
• This is why her company keeps returning

OWN THE MOMENT

KIDIST GRZNAR

• WAIting for an intl flight
• lost iPhone with treasured photos
• Followed with lost and found
• Located the iphone and shipped it
• Now regular customers

COOKIE WALNER

• Caffeine-free diet coke pyramid
• Dinner with mother and Sister
• Cookie's daughter gets married
• Walks mother down the aisle
• Need a connection

OWN IT

CREATE IT

SUSTAIN IT

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