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GOOD LEADERS CREATE AN ENVIRONMENT IN WHICH PEOPLE FEEL SAFE TO QUESTION, SPEAK UP, AND YES, EVEN COMPLAIN

TWO KEY QUESTIONS TO FOSTER ENGAGEMENT

• What do you think?
• Where are you on this?

The most powerful way to make a difference with the people who work for you is to talk with them in a way that leaves them feeling you are interested in who they are and what they do.

The most powerful way to make a difference with the people who work for you is to talk with them in a way that leaves them feeling you are interested in who they are and what they do.

“For a leader there is no trivial comment. Something you don’t remember saying may have had a devastating impact on someone who looked to you for guidance and approval.”

Susan Scott
Fierce Conversations

“The chief management tool that also makes learning happen is conversation. And nothing is more personal than good conversation. In the end conversation comes down to speaking and listening and trust.”

Alan Webber
Editor, Fast Company Magazine

Just listening and appreciating where they are coming from is a contribution to people. Even though people seem to want certainty and answers, what they really need is a chance to be heard and clarity what has happened or is going to happen.

Two Key Questions That Foster Engagement

Chance Encounters

"Thanks for letting me know"

How Do We Think