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Slide Notes

References
Bason, C. & Austin, R. (2019). The Right Way to Lead Design Thinking. Harvard Business Review. https://protect-us.mimecast.com/s/YPz8C5yMrnt0MB9PhO2wr8?domain=hbr.org

Both, T. (2016). A d.School Design Project Guide. Hasso Plattner. Institute of Design at Stanford.

Dam, R., & Siang, T. (2019). Design thinking: Getting started with empathy. The Interaction Design Foundation. https://protect-us.mimecast.com/s/T3tKC68MvosoP5m6hmA4Ry?domain=interaction...

Fanguy, W. (2018, June 18). 4 essential steps to designing with empathy | Inside design blog. InVision | Digital product design, workflow & collaboration. https://protect-us.mimecast.com/s/SGkxC73Mw8hmzDNXsNImO0?domain=invisionapp...

Gregory, E. (2020, May 9). Design Thinking Testing Stage: The Difference Between Success and Failure. https://protect-us.mimecast.com/s/gK3fC82gx8TjXoq5to1Xkn?domain=getcloudapp...

Hasso Plattner Institute of Design at Stanford. (n.d.). An introduction to design thinking: Process guide. https://protect-us.mimecast.com/s/t8zpC9rjy6smzGqWs1h4d4?domain=dschool-old...

Hastwell, C. (2020, March 26). COVID-19: How to create an emotionally & physically safe workplace during a crisis. Great Place to Work®. https://protect-us.mimecast.com/s/SkOMC0RMmqu2k1BXSLpwBl?domain=greatplacet...

IDEO (2015). Field guide to human-centered design. IDEO.org. https://protect-us.mimecast.com/s/mffXCgJyGYhlqMy1sKABZ7?domain=bestgraz.or...

Kail, C. E. (2012, March 9). Leadership character: The role of reflection.
https://protect-us.mimecast.com/s/ogDYCjRBkQujYWm4tMxI2-?domain=washingtonp...

Pfertd, F. G. (2019, October 7). Design thinking in three principles. Think with Google. https://protect-us.mimecast.com/s/107_CkRglQunkxBytDBwg5?domain=thinkwithgo...

Porter, J. (2017). Why You Should Make Time for Self-Reflection (Even If You Hate Doing It). Harvard Business Review Digital Articles, 2–4.

Ries, E. (2012, February 7). The 5 whys. Harvard Business Review. https://protect-us.mimecast.com/s/IuJEClY0mQho1QEwhLI-Xe?domain=hbr.org
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Kristie Starrett's Pecha Kucha

Published on Jun 21, 2020

MSL 570 Design Thinking for Leaders Final Project

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PRESENTATION OUTLINE

1.

Designing a Plan to Solve the Problem
Improving the Employee Experience of Returning to the Office through COVID-19, Addressing Related Anxieties and Stress, Providing a Safe and Comfortable Workplace, and Building Trust in the Company





Kristie C. Starrett
Department of Strategic Leadership,
Elizabethtown College
MSL 570: Design Thinking for Leaders
Dr. Karen Mitchell
24 June 2020

References
Bason, C. & Austin, R. (2019). The Right Way to Lead Design Thinking. Harvard Business Review. https://protect-us.mimecast.com/s/YPz8C5yMrnt0MB9PhO2wr8?domain=hbr.org

Both, T. (2016). A d.School Design Project Guide. Hasso Plattner. Institute of Design at Stanford.

Dam, R., & Siang, T. (2019). Design thinking: Getting started with empathy. The Interaction Design Foundation. https://protect-us.mimecast.com/s/T3tKC68MvosoP5m6hmA4Ry?domain=interaction...

Fanguy, W. (2018, June 18). 4 essential steps to designing with empathy | Inside design blog. InVision | Digital product design, workflow & collaboration. https://protect-us.mimecast.com/s/SGkxC73Mw8hmzDNXsNImO0?domain=invisionapp...

Gregory, E. (2020, May 9). Design Thinking Testing Stage: The Difference Between Success and Failure. https://protect-us.mimecast.com/s/gK3fC82gx8TjXoq5to1Xkn?domain=getcloudapp...

Hasso Plattner Institute of Design at Stanford. (n.d.). An introduction to design thinking: Process guide. https://protect-us.mimecast.com/s/t8zpC9rjy6smzGqWs1h4d4?domain=dschool-old...

Hastwell, C. (2020, March 26). COVID-19: How to create an emotionally & physically safe workplace during a crisis. Great Place to Work®. https://protect-us.mimecast.com/s/SkOMC0RMmqu2k1BXSLpwBl?domain=greatplacet...

IDEO (2015). Field guide to human-centered design. IDEO.org. https://protect-us.mimecast.com/s/mffXCgJyGYhlqMy1sKABZ7?domain=bestgraz.or...

Kail, C. E. (2012, March 9). Leadership character: The role of reflection.
https://protect-us.mimecast.com/s/ogDYCjRBkQujYWm4tMxI2-?domain=washingtonp...

Pfertd, F. G. (2019, October 7). Design thinking in three principles. Think with Google. https://protect-us.mimecast.com/s/107_CkRglQunkxBytDBwg5?domain=thinkwithgo...

Porter, J. (2017). Why You Should Make Time for Self-Reflection (Even If You Hate Doing It). Harvard Business Review Digital Articles, 2–4.

Ries, E. (2012, February 7). The 5 whys. Harvard Business Review. https://protect-us.mimecast.com/s/IuJEClY0mQho1QEwhLI-Xe?domain=hbr.org
Photo by Alexandra Gorn
2.

Coronavirus-19

Hastwell, C. (2020, March 26). COVID-19: How to create an emotionally & physically safe workplace during a crisis. Great Place to Work®. https://protect-us.mimecast.com/s/SkOMC0RMmqu2k1BXSLpwBl?domain=greatplacet...
Photo by CDC
3.

Empathy

Dam, R., & Siang, T. (2019). Design thinking: Getting started with empathy. The Interaction Design Foundation. https://protect-us.mimecast.com/s/T3tKC68MvosoP5m6hmA4Ry?domain=interaction...

Fanguy, W. (2018, June 18). 4 essential steps to designing with empathy | Inside design blog. InVision | Digital product design, workflow & collaboration. https://protect-us.mimecast.com/s/SGkxC73Mw8hmzDNXsNImO0?domain=invisionapp...
Photo by OURAWESOMEPLANET: PHILS #1 FOOD AND TRAVEL BLOG
4.

Stress * Trust * Fear * Confidence * Caution * Loneliness
Grief * Deprivation * Anger * Depression * Sadness * Faith
Denial * Indifference * Uncertainty * Compassion * Irritation
Confusion * Hopelessness * Powerless * Distrust * Doubt
Isolation * Instability * Vulnerability * Fatigue * Anticipation
Exhaustion * Frustration * Discomfort * Disconnection
Empathy * Hopefulness * Calm * Gratitude * Motivation

Photo by PracticalCures
5.

Define

Look Closer * Organize Information * Identify Needs * Define Problem
Both, T. (2016). A d.School Design Project Guide. Hasso Plattner. Institute of Design at Stanford.
Photo by joelgoodman
6.

Fear
Confidence
Trust

Photo by Jasmin Sessler
7.

Dig Deeper

Ask Why? Why? Why? Why?
Photo by Ksayer1
8.

Continue to solicit employee feedback and revisit current circumstances to design a responsive approach.

Photo by Allie
9.

IDEATE

  • Communications
  • Links
  • Emails
  • Posters
  • Video
  • Website
  • Event
  • Vendor Services...
Hasso Plattner Institute of Design at Stanford. (n.d.). An introduction to design thinking: Process guide. https://protect-us.mimecast.com/s/t8zpC9rjy6smzGqWs1h4d4?domain=dschool-old...
Photo by quinn.anya
10.

GOAL: Bringing Safety Back

The Return to the Office Doesn't Need to Be Scary
Photo by Pille-Riin Priske
11.

Prototype

Bason, C. & Austin, R. (2019). The Right Way to Lead Design Thinking. Harvard Business Review. https://protect-us.mimecast.com/s/YPz8C5yMrnt0MB9PhO2wr8?domain=hbr.org

Pfertd, F. G. (2019, October 7). Design thinking in three principles. Think with Google. https://protect-us.mimecast.com/s/107_CkRglQunkxBytDBwg5?domain=thinkwithgo...
Photo by Amélie Mourichon
12.

Re-Boarding Video

  • Reintroduce Office
  • Introduce Changes
  • Entertain
  • Alleviate Fear
  • Communicate Expectations
13.

Addressing Employee Expectations

What does returning to the office look like?
Photo by peterjai2000
14.

Digital Employee Care Kit

Explore More than One Solution
Photo by Erik Mclean
15.

TESTING    ...

Gregory, E. (2020, May 9). Design Thinking Testing Stage: The Difference Between Success and Failure. https://protect-us.mimecast.com/s/gK3fC82gx8TjXoq5to1Xkn?domain=getcloudapp...

Hasso Plattner Institute of Design at Stanford. (n.d.). An introduction to design thinking: Process guide. https://protect-us.mimecast.com/s/t8zpC9rjy6smzGqWs1h4d4?domain=dschool-old...
Photo by psd
16.

RE-BOARDING VIDEO
will be presented to volunteer staff who return to the office to work.

17.

DIGITAL EMPLOYEE CARE KIT
will be available for all employees at all stages.

Hastwell, C. (2020, March 26). COVID-19: How to create an emotionally & physically safe workplace during a crisis. Great Place to Work®. https://protect-us.mimecast.com/s/SkOMC0RMmqu2k1BXSLpwBl?domain=greatplacet...

IDEO (2015). Field guide to human-centered design. IDEO.org. https://protect-us.mimecast.com/s/mffXCgJyGYhlqMy1sKABZ7?domain=bestgraz.or...
Photo by sydney Rae
18.

Reflection

"It's what links our performance to our potential." - Col. Eric Kail
Fanguy, W. (2018, June 18). 4 essential steps to designing with empathy | Inside design blog. InVision | Digital product design, workflow & collaboration. https://protect-us.mimecast.com/s/SGkxC73Mw8hmzDNXsNImO0?domain=invisionapp...

Porter, J. (2017). Why You Should Make Time for Self-Reflection (Even If You Hate Doing It). Harvard Business Review Digital Articles, 2–4.
Photo by Elle Is Oneirataxic
19.

Designing Solutions to Address the Problem

  • Improve the employee experience of returning to work in the office
  • Help relieve employee circumstantial stress and anxiety around COVID-19
  • Re-establish a feeling of safety and comfort in the workplace
  • Improve confidence and build trust in the company overall
Photo by United Nations COVID-19 Response
20.

THANK YOU

Dr. Karen Mitchell, Elizabethtown College
and
Classmates of
MSL 570

for all the inspiration and support throughout this course.

I have learned so much from you!

References
Bason, C. & Austin, R. (2019). The Right Way to Lead Design Thinking. Harvard Business Review. https://protect-us.mimecast.com/s/YPz8C5yMrnt0MB9PhO2wr8?domain=hbr.org

Both, T. (2016). A d.School Design Project Guide. Hasso Plattner. Institute of Design at Stanford.

Dam, R., & Siang, T. (2019). Design thinking: Getting started with empathy. The Interaction Design Foundation. https://protect-us.mimecast.com/s/T3tKC68MvosoP5m6hmA4Ry?domain=interaction...

Fanguy, W. (2018, June 18). 4 essential steps to designing with empathy | Inside design blog. InVision | Digital product design, workflow & collaboration. https://protect-us.mimecast.com/s/SGkxC73Mw8hmzDNXsNImO0?domain=invisionapp...

Gregory, E. (2020, May 9). Design Thinking Testing Stage: The Difference Between Success and Failure. https://protect-us.mimecast.com/s/gK3fC82gx8TjXoq5to1Xkn?domain=getcloudapp...

Hasso Plattner Institute of Design at Stanford. (n.d.). An introduction to design thinking: Process guide. https://protect-us.mimecast.com/s/t8zpC9rjy6smzGqWs1h4d4?domain=dschool-old...

Hastwell, C. (2020, March 26). COVID-19: How to create an emotionally & physically safe workplace during a crisis. Great Place to Work®. https://protect-us.mimecast.com/s/SkOMC0RMmqu2k1BXSLpwBl?domain=greatplacet...

IDEO (2015). Field guide to human-centered design. IDEO.org. https://protect-us.mimecast.com/s/mffXCgJyGYhlqMy1sKABZ7?domain=bestgraz.or...

Kail, C. E. (2012, March 9). Leadership character: The role of reflection.
https://protect-us.mimecast.com/s/ogDYCjRBkQujYWm4tMxI2-?domain=washingtonp...

Pfertd, F. G. (2019, October 7). Design thinking in three principles. Think with Google. https://protect-us.mimecast.com/s/107_CkRglQunkxBytDBwg5?domain=thinkwithgo...

Porter, J. (2017). Why You Should Make Time for Self-Reflection (Even If You Hate Doing It). Harvard Business Review Digital Articles, 2–4.

Ries, E. (2012, February 7). The 5 whys. Harvard Business Review. https://protect-us.mimecast.com/s/IuJEClY0mQho1QEwhLI-Xe?domain=hbr.org
Photo by Photographing Travis

Robert Starrett

Haiku Deck Pro User