Enhancing Client Communication

"But the old way works fine!"
Healthcare is a complex industry. Adding simple change processes and coaching promotes compliance and sustainability (Andreasson, Eriksson, Dellve, 2015)

What's in it for me?
Streamlined communication and less rework.
Eliminating waste in existing processes provides client and staff satisfaction (Lawal et al., 2014).

Now what?

• All client inquiries routed through Client Support Desk (CSD)
• CSD will direct to appropriate account manager or nurse adviser
• Account manager or nurse adviser must respond within 48 hours
• Easy Peasy

Change brings risk, uncertainty and....

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