Breakfast@Hilton

This meeting will cover

• Ala Carte Menu
• Sequence of Service
• Check Handling
• Measuring Success

ala cARTE

Which is better?
o Ordering the breakfast buffet
o Ordering an item from the ala carte menu

If a guest orders a waffle from the ala carte menu and another orders it from the
Cooked to Order station as part of the buffet, how might the presentation of the
differ?

If you were the guest that ordered the plain waffle from the buffet how might you
feel if you saw the ala carte waffle presentation?

How can we make sure both guests have the same experience even though they
ordered differently?

sEQUENCE OF SERVICE

Which is better?
o Situation 1: Two guests sit at a table. One who ordered the buffet is on
her second plate, almost finished with her breakfast. The second is still
waiting on his a la carte menu main entrée to arrive.
o OR Situation 2: Two guests across the restaurant are at a table. About
the same time the first guest begins eating her first plate from the
buffet, the server delivers the second guest’s a la carte main entrée

 What can you do to ensure that the guests in this situation are eating at the same
time?
 What adjustments could you make to the sequence of service to help accomplish
this?

Untitled Slide

What are some things to remember when determining the buffet and taking
orders?

What are some things to remember when serving food to our guests?

What are some things to remember when our guests are finishing their meals?

What are some things we can do if a main entrée is taking longer than expected
or was entered late for any reason?

cHECK hANDLING

Present bill right before guest finishes
their plate or within 3 minutes of request

Have guests with vouchers include their name and room number on the check

If a guest has forgotten their voucher, check with front desk using their name and room number for verification

Close checks in a timely manner for those guests paying on their own

You are responsible for closing checks properly. If a guest has walked out on a check or their payment has gone missing you must notify a supervisor or manager

Measuring success

Do you recall how we measure the guest experience?

BREAKFAST RANKINGS

What’s the difference between meeting and exceeding a guest’s expectations?

tHANK YOU