best practices

Etiquette Challenge

Office etiquette

• Keep noise and distractions to a minimum
• Be tidy
• dress appropriately
• respect each person
• silence personal cell phones
• Be Professional at all times

The most important tip of all:

What does it Mean to be Professional

Webmail tips

• Respond within 24 hours
• Use a proper greeting
• Use clear direct language.
• use please and thank you
• Check spelling and grammar
• Model good writing skills
• Avoid all caps and abrasive formatting
• Remain positive

Phone tips

• Respond within 24 hours or sooner if possible.
• Use the caller or callee's name.
• Be an active listener. Allow the parent to be heard before responding.
• Give yourself time to respond effectively. be prepared for the call.

What is an active listener?

Active listeners:

• Do not multi task
• Focus on the caller's opening statement.
• Allow the caller to speak without interrupting them.
• Verify facts and information
• Do not ignore questions.
• Never raise their voices.
• remain positive.

Good manners and respect

• Tone
• empathy
• build trust
• Students and parents should be made to feel important and appreciated.

Scenario: Irate Parent

A Parent calls and is extremely upset about a student’s failing grades and becomes verbally abusive.
What would you do?
**Discuss with your group

Webmail

• You get the following webmail from a student:
• wat do i do on this essay?
• How do you respond? Discuss

Responding to student work

a student turns in a blank paper instead of their essay.

group activity:

• THink about the challenging situations you have dealt with involving communicating with Students and Parents.
• Work with your group to discuss how you handled the situation/s and if you could have handled this differently. Discuss both Written and verbal communications.

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