Hostess

Description

• Gives customers their first impression of a restaurant.
• Expected to be friendly, hospitable, and helpful.

Greeting Customers

• Make sure they are comfortable and informed of their wait times.
• Welcome customers to restaurant.
• Meets their needs while they are waiting.
• Offer drinks to waiting customers (in some restaurants).

Seating Customers

• Escort customers to their tables.
• Provide menus.
• Present specials.

Leaving Customers At Their Tables

• Answer questions the customers might have.
• Introduce customers to their waiter/waitress.

Saying Goodbye to Customers

• Thank customers for coming.
• Keep track of empty tables to get other customers seated.
• They may be required to help clear tables.

Answering Questions

• What kinds of specials does the restaurant has for that day.
• How much longer their wait will be.