COMUNICATION

A. SPEAKING

• Ask important questions to acquire or confirm information.
• Demonstrates interpretation of verbal and non-verbal messages in a conversation.
• Converses with diverse individuals in an all-inclusive manner to foster positive relationships.
• Practice active and attentive listening skills.

B. WRITING

• Produces clear and coherent written communication in which the development organization and style are appropriate to task, purpose and audience
• Composes focused written documents such as: agendas, audio- visual, bibliography, drafts,emails, forms, notes, oral presentations, reports and technical documents.
• Constructs a well reasoned position, based on an openness to new information and ideas, to support a theory or validate a point of view.

C. PRESENRATIONS

• Prepares presentations to provide information for specific purposes and audiences
• Delivers presentations that sustain listeners' attention and interest.
• Uses technology appropriately to effectively present information.

D. PROFESSIONAL ETIQUETTE

• Uses professional etiquette and observes social protocols when communicating.
• Practices appropriate use of social media in personal and professional environment.
• Uses proper word choice and torn when communicating to superiors, customers/clients and co-workers.

E. CUSTOMER SERVICE

• Establishes positive relationships with internal/external customers.
• Identifies and addresses customer's needs and wants.
• Recommends appropriate products and services.
• Uses effective follow-up techniques to assure that the needs of the customer have been met.