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PRESENTATION OUTLINE

1.

GOLDEN RESIDENCE

MADEIRA, PORTUGAL
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2.

PROBLEMS

  • Guests satisfaction
  • Quality of facilities
  • Employee turnover
  • Lack of motivation; training program, recruitment process,...
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3.

SOLUTIONS

  • AMO theory
  • Two- factor theory of Herzberg
  • SERVQUAL
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4.

THANK YOU FOR YOUR ATTENTION!

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Thanh Tuyen Truong