Customer Service

Values & Beliefs

• With the internet era age, we as businesses have grown and customer service has changed and is fast and ever evolving due to instant global connections.

In Customer Service :

• It is crucial that organizations and companies know the differences between Values and Beliefs when conducting business through customer service in order to be successful.

Global Cultures

• Different views and perspectives on values and beliefs in the USA, Middle East, Asia, South America and many more countries. Organizations need to know the know the nuances and differences when conducting business.

What are Values?

• Values are certain ways a society in different cultures have been raised in what is acceptable and not acceptable. It is deeply rooted and shapes that societies behaviors and the way they conduct themselves and expect in return.

What are Beliefs?

• Beliefs are a intertwined with societies values and can involve religion as well and deemed important become the standard for that culture.

Values in Business

• Modesty, dressing appropriately when conducting business, ex. In Asia dressy flashy, wearing gaudy jewelry is considered offensive. Dressing simple, modest and less is more.

Values

• Formality in conducting business ex. USA can be with a handshake, gregarious, boisterous, taken a business card but stuffing it in a pocket without showing formal respect to the business card, this conduct can be unacceptable, offensive and at times insulting when conducting business with Asians.

Values

• Gestures, verbal and non verbal need to be closely monitored and adhered too or may be disrespectful. ex. In several countries and cultures certain hand gestures can signal very different meanings.

Beliefs

• Religion can differ vastly in other cultures ex. Saudia Arabia view their Muslin religion strongly and is a way of life and standard tradition.

Beliefs

• Gender in some cultures it is not acceptable for women to conduct business. ex Middle East it is not appropriate to address the women or for women to conduct business at all.

Beliefs

• Age, In some countries and cultures appropriate to show respect to elders and they play a part in hierarchy.

Value and Belief that differ from the USA is

• Americans tend to value and put work first and work long hours, were as Italians work to live and take siestas.
• Beliefs in America strive for women equality, were as Middle East women are not accepted as equal.

Title and Reference

• Bus 202 01 Powerpoints/Notes