Problem Solving for Business Value

What are we trying to accomplish?

• Identify and action the largest problems at SAP
• Deliver insight that is both useful and accurate
• Provide a differentiated service that is used to affect change by leaders throughout the organization

What is unhelpful in this pursuit?

• Telling stakholders something they already know
• Looking at a problem from the same angles it has been looked at before
• Failing to diagnose what your stakeholders are actually trying to accomplish

So what do you do?

• Understand the problem (5 why's)
• Frame your hypothesis
• TEAM - Don't recreate the wheel
• Look for new data
• Communicate simply
• Empathize with your stakeholders

What are you solving for?

Formulate a hypothesis

Torture the data enough and it will confess

Flight

Hypothesis driven research

TEAM - Together everyone achieves more

• For every project - start by talking to the team
• Don't re-invent the wheel
• Clearly define swim-lanes an play to each other's strengths

The art of stakeholder management