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A3 Problem Solving

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1.

Continuous process improvement

Using tools to get better at what we do
Photo by Harlow Heslop
2.

My background

MIT executive education
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Wingate dental care

We use A3 and 4dx
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A3 is a tool that helps us identify a problem (gap), determine how we want to improve it, find the root cause of the problem, improve it, then follow up to see how we're doing.

6.

Video on A3

PDCA, a3, Tedx on continuous improvement
Photo by launceston_lad
7.

4Dx

The 4 Disciplines of execution
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4dx

While a3 helps us define a gap and tells us how to fix it...
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4dx

4dx gives us a technique for making it happen!
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How?

  • Focus on Wildly Important Goal (WIG)
  • Act on Lead Measures
  • Keep a Compelling Scoreboard
  • Create a Cadence of Accountability
Photo by djcamacho
11.

4dx video

12.

Water bottle exercise

Aka "team improvement initiative"
Photo by Photoshoparama - Dan
13.

Soooo...

Where do we start at wdc?
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Our first A3

We have to define a problem First!!!
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Dr. Allen's reading list

Photo by fusion68k
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The end

For now
Photo by scragz

Mark Lassiter

Haiku Deck Pro User
www.norwooddentalclinic.com