M.I.

Introductions

Context

Day 1

• Revision
• Advanced Reflections
• Bias

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Brief...
Evidence...
Client...
Structured
Goal...

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OARS

Open-Ended Q.

• Tell me...
• How...
• What kind of...
• In what way...
• Why...

Open-Ended Qs.

• Was the client difficult?
• Do you struggle with this part?
• Do you like the sessions?
• Have you read the reports?
• Did you achieve your goals?

Affirmations

Gratitude
Personal Quality
Effect

Affirmations

• Thank you for babysitting.
• Thank you for babysitting that was very thoughtful.
• Thank you for babysitting that was very thoughtful of you. I really needed a break.

Affirmations

• Thank you for covering my shift.
• Thank you for covering my shift that was...
• Thank you for covering my shift that was... I...

Affirmations

• I know you've a lot going on. Thanks for popping in.
• You've had success in the past with X. How are you going to approach this challenge?
• You've got this far, which wasn't easy given the challenges. Not everyone could have done that. What is your next step?

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Reflections

Simple Reflections

• Safe and non-invasive in a new relationship
• Safe and non-invasive in a challenging conversation
• Alternative to questions
• Alternative to 'Yeah'/'I know what you mean'/etc.

The work is piling up.

The work is piling up.
The work never stops.

Simple Reflections

• I never have enough time.
• I want to go to the gym.
• Things were easier before.
• My future here looks bleak.
• I felt stressed all week.

Simple Reflections

• I miss my old friends
• I love going to the pub.
• My boss is very difficult.
• The school run is a nightmare.
• I don't get enough rest.

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Day 1

• Revision
• Advanced Reflections
• Bias

OARS

Reflections

Complex Reflections

• More Engaging
• More Guiding
• More Perceptive

Pitfalls

• 'It seems to me...'/ 'It sounds like...' / 'So...' / 'You feel...'
• Not wrong but dilute confidence.
• Upward reflection at the end of the statement turning it into a question.

Simple = Sustain
Complex = Change

The work is piling up.

The work is piling up

• Simple: The work is piling up.
• Complex: You’re frustrated that the work is piling up.
• Complex: The work is piling up but if you had more time, you'd be able to tackle it.
• Complex: The work is piling up because of communication problems in the office.

Complex Reflections

• Emotional
• Double-Sided
• Reframe
• Amplified
• Continuing the Paragraph

Complex Reflections

• What's the emotion?
• What's the tension?
• What's the bigger picture?
• What would get a reaction?
• Where is this sentence going?

Reflections

The work is piling up.

The work is piling up: Emotional

• You're stressed.
• You're overwhelmed because...
• Things are getting on top of you.

Emotional Reflection

• I wonder if it will ever work out.
• I'll never be as good as her.
• Tomorrow is another day.
• Does anyone even notice what I do?
• I'd love to leave.
• Trouble follows me around.
• Drinking has upsides as well.

Emotional Reflection

• I'm the only one who feels this way.
• After giving everything, I'm left alone.
• I just need another chance.
• It's one rule for her and another for me.
• I've let everyone down.
• I'm ready for change.
• She has no idea how hard it is for me.

Emotions

• Hopeful/Sure/Confident/Strong/ Powerful
• Distracted/Uncomfortable/Frustrated/ Annoyed/Raging
• Content/Glad/Happy/Excited/Ecstatic
• Down/Unhappy/Sad/Miserable/ Depressed
• Upset/Irritated/Angry/Agitated/Furious
• Drowsy/Sleepy/Tired/Worn/Exhausted

Reflections

The work is piling up.

The work is piling up: Double-

• Motivate (-/+) On one hand the work is piling up, on the other your performance reviews are excellent.
• Challenge (-/-) On one hand the work is piling up, on the other you have a disorganised diary.
• Empathy (-/e) On one hand the work is pilling up, on the other you're doing everything you can to manage.

I have low energy

• Emotional:
• Double-Sided (-/+)
• Double-Sided (C) (-/-)
• Double-Sided (E) (-/e)

My sister is difficult

• Emotional:
• Double-Sided (-/+)
• Double-Sided (C) (-/-)
• Double-Sided (E) (-/e)

I dread going to work

• Emotional:
• Double-Sided (-/+)
• Double-Sided (C) (-/-)
• Double-Sided (E) (-/e)

The bills aren't getting paid

• Emotional:
• Double-Sided (-/+)
• Double-Sided (C) (-/-)
• Double-Sided (E) (-/e)

My injury hasn't healed

• Emotional:
• Double-Sided (-/+)
• Double-Sided (C)(-/-)
• Double-Sided (E) (-/e)

Reflections

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Reflections

Reflections

MI Puzzles

Reflection

Lunch

Day 1

• Revision
• Advanced Reflections
• Bias

World View

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Emotions

2-4-8

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2-4-8

• As soon as people conclude the pattern is double the previous number, they double down on this and don’t bother even exploring alternatives
• 77% of people don’t get a single ‘no’.
• Classic example of 'Confirmation Bias'.

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Boston Symphony Orchestra

• 1950s
• 2010 >40% women
• The increase was achieved on merit. How?

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Bias

• Hindsight Bias
• Confirmation Bias
• Anchoring (Primacy) Bias
• Framing Bias
• Status Quo Bias

A stupid decision that works out becomes a brilliant decision in hindsight.
- Daniel Kahneman

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Reflections

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Example 1

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Example 2

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Example 3

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Day 1

• Revision
• Advanced Reflections
• Bias

Roy Keane was in (1) CORK recently. While visit some friends in (2) DOUGLAS, he bought a (3) LOTTO QUICKPICK in a (4) SPAR. On his return to (5) SUNDERLAND, his wife, (6) MARY, found the ticket in his (7) JACKET pocket. She check the Lotto numbers on her (8) PHONE and realised they had (9) WON €2.3M. They decided to give the money to the (10) GUIDE DOGS charity.

Summaries

Day 1

• Revision
• Advanced Reflections
• Bias

Objectives

• Review and reinforce previous Learning
• Explore and develop advanced Reflections
• Critique Change Talk

Learnings

Evaluation

M.I.

Objectives

• Review and reinforce previous Learning
• Explore and develop advanced Reflections
• Critique Change Talk

Day 1

• Revision
• Advanced Reflections
• Bias

Day 2

• Change Talk
• Blame
• Revision

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Hill of Change

• Did you have an overall goal in relation to X? (Desire)
• What (Reason) did you have?
• Looking at when you were achieving your goal, what was going well (Ability)?
• What (Need) do you have today to progress this goal?

Asking For Change

• If you do not change, what will the situation look like in a year?
• Can you think back to a time when you felt successful: what has changed?
• What might things look like if you did achieve your goal?
• What do you consider to be your most important value? How does [behaviour] fit in with that?

EPE

• Elicit: Info/Curiosity
• Provide: Information
• Elicit: Response

Elephant

Dilbert Empowerment

Negotiation is not an act of battle; it’s a process of discovery. The goal is to uncover as much information as possible.

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Never Split the Difference

• Animal, emotional, and irrational
• Your verbal and internal voice
• Mirroring
• The power of 'No'
• Deadlines
• Fairness
• Why Questions
• You're right / I'll try

I talked a man out of
blowing up the Sears Tower...
...but I can't talk my wife out
of a bedroom or my kid off a phone.

Getting To Yes

• The emotional brain could be overcome through a more rational, joint problem-solving mindset.
• Strive for three 'yes' answers at the start
• Best Alternative To a Negotiated Agreement

“I have spent the best years of my life giving people the lighter pleasures, helping them have a good time, and all I get is abuse, the existence of a hunted man”. Al Capone

Listening

Mind In Their Eyes

OARS

Summaries

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Day 1: Assignment

• Read 'Processes'
• Prep 'Prompt Role Play'
• Prep 'Life Experience Role Play'
• Prep Post-It
• Complete Evaluation

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Evaluation

Day 1

• Revision
• Spirit of MI
• OARS

Day 2

Day 2

• Change Talk
• Role Plays
• Train-The-Trainer

Change Talk

Change Talk

• Hypothetical Change
• No Change
• Looking Back
• Looking Forward
• Ruler Exercise
• Goals, Values, Priorities

DARN-CAT

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"I don't ever want to drink again
I just, oh, I just need a friend"

"I didn't get a lot in class
But I know it don't come in a shot glass" - Change Talk?

Change Talk?

• Yes.
• Acknowledges ineffectiveness of drinking as a coping mechanism
• Is not compromised by a 'but', e.g. I know cocaine is bad for me but I'm going to keep taking it.

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Lunch

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Puzzle

Creative

Day 2: Assignment

• Icebreaker
• Activity
• Theory/Discussion
• 20min in Duration
• 5min: Debrief

Day 2

• Change Talk
• Role Plays
• Train-The-Trainer

Evaluation

Day 3

Day 3

• Creative Sessions
• Trainer Booklet
• Revision

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Objectives

• Review and reinforce previous learning
• Explore and develop advanced M.I. skills
• Create foundation for delivery of M.I. training

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Evaluation