Effective Feedback...

Effective Feedback

• Value: Directness - blunt, harsh, punitive and creates a toxic culture
• Value: Feelings - kind, ignore mistakes and ongoing issues and creates a culture of confusion

Compassionate Directness

• Value: Empowerment
• Culture: Collaborative
• It is less about WHAT we are delivering and more about HOW we are delivering feedback that ensures its effectiveness

Research-based Steps

Give one piece of constructive feedback and let it stand on its own.

Before your next one-on-one, pause to reflect before giving feedback.

When you notice a problem, find a way to surface it immediately.

In your next meeting or one-on-one, consider another person's perspective.

When you receive constructive feedback, write it down and come back to it later.

Turna. digital exchange into an in-person conversation.

Once a day, have a conversation where you mostly listen.

Reference:
How to give compassionate, constructive feedback
Harvard Business Review, February 24, 2020