Analysis

Most People Go The Wrong Way

How To Keep It Small

Discovering The "What"

How To Pick Themes?

Deep Dive Into The Problems

• Focus on Outcomes
• Take the Outcome One Step Further
• Now Take Another Step Forward
• One More Step Should Get Your Answe

Miss Deadlines = Customer's Upset

• Reaction: They lose trust, while you get scared of losing their business
• Next: You focus on fear which breeds poor decisions which lead you to circumstances which setup the outcome you were afraid of
• Why is this happening: You feel your business is not good enough to be great

Missed Deadlines= Customers Upset

• Feeling: They lose trust, while you get scared of losing their business
• Reaction: You focus on fear of losswhich breeds poor judgment & bad decisions
• Behavior: Circumstances line up to repeat more missed deadlines
• Result: Lost Customer
• Theme: Fear Based

Do A Head Count