TRENDS IN THE HOSPITALITY INDUSTRY

INTRODUCTION

• The appearance and essence of hospitality has changed a great deal over the years and it continues to do so.

BLEISURE

• Business travel mixed with leisurely travel.
• an extended vacation after a week of mandatory meetings and networking mixers

CATERING TO MILLENIALS

• they travel a lot; are early adopters of technology; like personalized interactions and are spontaneous.

INFLUX OF INTERNATIONAL VISITORS

• global long- haul travel expansion.

SUSTAINABILITY RULES

• Eco-friendly practices are becoming the norm, as properties focus on renewable energy resources and water scarcity.

NEW ROLES FOR STAFF

• they want to check-in digitally and donʼt mind if a robot delivers room service.

EXPERIENCE IMPACT

• Tourists are increasingly looking for diverse experiences on their trips