Actions speak louder than words

Two basic categories of non-verbal communication
1) Messages produced by the body
2) Messages produced by the broad setting (time,space,silence)

Non-verbal communication

Human behaviours are driven by values,beliefs and attitudes.

Non-verbal communication can be used to regulate our actions but can also be employed to
repeat,accent,compliment or substitute for verbal messages

It is important to consider

Examples

Eye contact or gaze
Western Vs. Hispanic , Asian ,Middle eastern and Native American Cultures

Western Culture

Hispanic,Asian,Middle Eastern and Native American Culture

Women often avoid eye contact in these cultures

Posture

• Bowing (not done, criticized, or affected in US; shows rank in Japan)
• Slouching (rude in most Northern European areas)
• Hands in pocket (disrespectful in Turkey) Sitting with legs crossed (offensive in Ghana, Turkey)
• Showing soles of feet. (Offensive in Thailand, Saudi Arabia)
• Even in US, there is a gender difference on acceptable posture

Tips

• Try to be flexible.
• Go deeper into the meaning of the nonverbal cue.
• Focus on how someone says something rather than what someone says
• Be adaptive and sensitive in a particular situation and cultural community.
• Learn to decrease your judgmental tendencies and be more tentative in interpreting the nonverbal cues of others

Following these few tips can help you become

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