Las usability testing

Overview

• Methods
• Separate websites & testing results
• Findings
• Recommendations

Methods

methods

• Blended timed-task and think-aloud protocols 
• Introduced pre & post session questionnaires
• Compiled quantitative data (timed-task) into spreadsheets
• Compiled qualitative data (think-aloud) into statistics
• Implemented a 2:00 minute benchmark on all tasks

Task list

• Find the Department Chair's Contact Information
• Find the Department's Degree Plan
• Find a professor's email address
• Find information on Department research opportunities

websites

anthropology

Test results: task averages

• Time: 52 seconds
• Time: 14 seconds
• Think-aloud: 100% found faculty info
• Think-aloud: 66% went to Research Center, 100% benchmark

biology

test results: task averages

• Time: 68.2 seconds, 50% benchmark
• Time: 14.6 seconds
• Think-aloud: 100% found faculty 
• Think-aloud: 66% went to Educational Resources, 100% benchmark

languages & cultures

test results: task averages

• Time: 73.8 seconds
• Time: 10.6 seconds
• Think-aloud: 100% found faculty info
• Think-aloud: 66% went to Resources tab, 

the college of letters, arts, and sciences

test results: task averages

• Time: 9.5 seconds
• Time: 18 seconds
• Think-aloud: 30% accessed spreadsheet, 50% accessed Faculty tab
• Think-aloud: Majority were rerouted to NSE (National Student Exchange)

Findings

trends observed

recommendations

template suggestions

• PTW suggestions correlate with test result recommendations
• Consistency among all LAS websites
• All navigation bars & should all contain a specific tab for Research Opp's
• External links should be avoided & clearly marked if necessary

Thanks to LAS for this opportunity