SCALING DOWN CONFLICTS

EMPATHY

• Sharing the feelings of others can help you to:
• better understand how the other person is feeling,
• understand why the person is upset,
• resolve conflict in a considerate way.

REASON

• To reason is to:
• think carefully,
• consider what is best for everyone.

TOLERANCE

• Tolerance is:
• respecting and accepting all people regardless of differences;
• it helps solve problems and avoid them in the future.

WALK AWAY

• Walking away is a good option if:
• the situation becomes dangerous, or
• you need time to cool off and think.

No matter what type of conflict you're involved in, or what caused it, remember: STAY CALM!! If you lose your head, the argument could get violent.