Communication

why me?

• 2+ years in hospitality.
• It's what I am passionate about.
• You should be too.

why you?

• Mostly COM & IT majors
• Day-to-day interactions improved
• Improve first impressions

small talk

what not to do

• Talk about the weather
• Anything politics
• Silence
• Fillers: "this is awkward"

what to do

• Talk about local events.
• Acknowledge what you know based on the setting.
• Look for things like sports insignias, luggage, or logos.

compliments

why compliments?

• Why not brighten someones day?
• Breaks the ice
• Spreads happiness
• Makes people comfortable

analyze the scenario

• Be appropriate
• Be genuine
• Be ready to respond
• It may not go as planned

Remember

Take mental notes

• Names
• Places
• Events
• Opinions
• Bring them back up in conversation later

Develop a more interactive personal conversation.

So next time you will be ready for this.

Photo credit