CSR TRAINING

AGENDA

• In store communication
• Getting the basics
• Retread plant
• BCS Rep mentoring
• Classroom instruction

WEEK 1IN STORE COMMUNICATION

• Overview of Tread X
• Introduce products
• Use of websites
• TIA 200 training
• All paper work completed

WEEK2

• Tire partnership
• Basys suite overview
• Basys retread write up
• Basys new customer
• BFA yard check

WEEK 3

• Retread plant tour
• Retread plant day 1
• Retread plant day 2
• Retread plant day 3
• Retread plant build a tire

WEEK 4

• Fleet Targeting
• Build a fleet list
• Out of Service Tire Analysis
• Recap of analysis
• Handheld use

WEEK 5

• Shadow a CSR all week
• Produce a call record
• Time management

WEEK 6

• Classroom (doing the math)
• Work on introduction
• Build a power point presentation
• Perform presentation to class
• Close the sale

WEEK 7

• Work with sales manager