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Microsoft Outlook Support Update

Published on Dec 06, 2015

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PRESENTATION OUTLINE

1.

Welcome to the teams represented here:

HELPDESK, TIER 2, DAS, TRAINING, SECOPS, PLATFORM SERVICES
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2.

AGENDA

  • Introductions
  • What are the problems we're trying to solve
  • - Too many tickets
  • - Inaccurate support resources
  • - Inconsistent support
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3.

HOW CAN WE FIX THIS

  • Empower our users - training
  • User Tips
  • Enable Footprints knowledgebase
  • - Are multi-tiered knowledgebase articles possible
  • Refresh all documentation for Tier2
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4.

HOW CAN WE FIX THIS

  • Make documentation for all PS Windows staff
  • Any other suggestions?
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Paul Caron