Active Listening

Steps

• Prepare mentally.
• Pay attention.
• Allow the speaker to communicate without any interruption, until the speaker concludes.
• Provide feedback.
• Repeat the feedback process until you and the speaker are satisfied that the message was amply conveyed.

Prepare mentally

Pay attention
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.
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Allow the speaker to communicate without any interruption, until the speaker concludes.

--Nod your head, smile and "go on" and "I see."
--It is a good idea to take a moment of silent.
--Paraphrase"I think this is what you meant" are commonly used when paraphrasing.
--Allow the speaker to further clarify if you misjudged the meaning of the communication.
--Ask questions if you feel that you need more information.