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PTE2014 Mattias Jahndley

Published on Nov 23, 2015

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MORE DECKS TO EXPLORE

PRESENTATION OUTLINE

1.

TRANSITIONING

FROM ONE CHANNEL TO OMNI CHANNEL
2.

WHY

SHOULD YOU LISTEN TO ME?
3.

SWEDAVIA

OWNS, OPERATES AND DEVELOPS 10 AIRPORTS
4.

CUSTOMER SERVICE

IN THE GOOD OL' DAYS
Photo by downhilldom1984
5.

CUSTOMER EXPECTATIONS

THE CUSTOMER EXPECTS TO FIND THE INFORMATION NEEDED
Photo by p2-r2
6.

THE POWER

OF HUMAN VOICE AND WHY WE NEED IT
Photo by John Flinchbaugh
7.

THE APP GENERATION

KNOWS ALL, KNOWLEDGE OF NOTHING
Photo by somegeekintn
8.

EMPOWERMENT

EMPOWER YOUR EMPLOYEES
Photo by JAXPORT
9.

OMNICHANNEL

BUT NOT BEFORE YOUR ORGANIZATION IS READY
Photo by Tonalscape♫
10.

THE TRUE CHALLENGE

CUSTOMER SERVICE ISN'T ROCKET SCIENCE
Photo by lecates
11.

CONCLUSION

12.

QUESTIONS?

@MRHANDLEY MATTIAS.HANDLEY@SWEDAVIA.SE

Mattias Handley

mrhandley