Digital Road Map

Digital Customers

Digital Places

Digital Social Innovation

This stage is geeky

Shift to platform

We are creating the toolkit

Selecting Products Jan '15

• Google for Work
• Citizen contact platform
• Low code platform

Kit & Legacy

• Smartphones & tablets
• Good wi-fi
• Integrations to large systems
• Simple fixed phones

Channel Data

• 62,031 face to face
• 222,999 contact centre calls
• 7,898 e-forms completed
• 37,493 e-forms abandoned

Design Digital Programme

Outcomes

• Customers choosing digital
• Listening and responsive
• Silos breaking down
• Building own apps rapidly

Cityfibre

New Public Service Designers ..