EMPLOYEE SATISFACTION

Challenges

• High turnover rate
• Complains
• Negative impact on guest satisfaction
• Negative impact on revenue

Solutions

• Motivation
• Engagement
• Empowerment
• Activites

Structure

• Previous study
• Continues improvement
• Effective solutions
• Suggestions for consistence

Untitled Slide

Reference

• Bernard, Ellis. 2015. 'Hospitality Net - Enhancing The Guest Experience Through Employee Retention | By Bernard Ellis'. Hospitality Net. http://www.hospitalitynet.org/news/4070519.html.
• Chen, Shun‐Hsing, Ching‐Chow Yang, Jiun‐Yan Shiau, and Hui‐Hua Wang. 2006. 'The Development Of An Employee Satisfaction Model For Higher Education'. The TQM Magazine 18 (5): 484-500. doi:10.1108/09544780610685467.
• Jeon, Hoseong, and Beomjoon Choi. 2012. 'The Relationship Between Employee Satisfaction And Customer Satisfaction'. Journal Of Services Marketing 26 (5): 332-341. doi:10.1108/08876041211245236.
• Marriott,. 2015. 'Hospitality Net - Marriott International Recognized As Top Employer And Best Place To Work In Nine Asia Pacific Markets'. Hospitality Net. http://www.hospitalitynet.org/news/4069923.html.
• Pelit, Elbeyi, Yüksel Öztürk, and Yalçın Arslantürk. 2011. 'The Effects Of Employee Empowerment On Employee Job Satisfaction'. Int J Contemp Hospitality Mngt 23 (6): 784-802. doi:10.1108/09596111111153475.
• Pere, Eric. 2015. 'Hospitality Net - Eric Pere Has Been Appointed General Manager At Corinthia Hotel Prague, Czech Republic'. Hospitality Net. http://www.hospitalitynet.org/staffmovement/79009800.html.