Be a Fred

Who is Fred?

• Fred was a mail carrier for USPS, but he wasn't like any ordinary mail man.
• If there is anyone who is very good at being a mail man, that would be Fred.

How is Fred so good at his job?

• Fred knows how to give very efficient customer service.
• Not only is Fred good at what he does, but he loves to do it!
• Even for an ordinary mail man, he's what you would call extraordinary.
• Fred's job is so simple he's able to put in the slightest extra effort to make it a passion of his.

How to be a Fred

Step One: Do What You Love

• Why have a job you have to go to for the rest of your life if you hate it?
• If you love what you do, it's more than just a job, but it's a passion.
• Having passion for your job can help you be the best at it.

Step Two: Look for Areas to Improve

• If you notice any weaknesses or if you receive constructive criticism, take that to an advantage to do better.
• When you do better, people notice and likely will reward you.
• Don't be afraid to turn for help.

Step Three: Customer Etiquette

• Always, no matter what, treat the customer with respect.
• Even when a customer is difficult, there is a way to talk to them politely and walk them smoothly through the situation.
• The last thing you want if for the customer to feel threatend, if you can't help them then appoint them to your manager for further assistance.

Step Four: Go Above and Beyond

• Even though you already may be good at your job, don't hestitate to put forth extra effort.
• It's like extra credit, if you don't do it it's no harm done, but if you do then you can be rewarded notably.
• It's always great to have yourself stand out among other employees.

Anyone is capable of being a Fred. You just need to push yourself to give the extra effort. It's not necessary, but it is a great reflection on the kind of employee you are that employers will notice. Having a notable customer service background shows that you care about what you do and who you do it for.

The End

Sanborn, Mark
"The Fred Factor"
New York: WaterBrook Press. 2004. Print.