IMPROVING CONVERSATION

ENGLISH IS DOMINANT

Enhancing communication

• Do not assume following
• Comprehention is superficial
• No long complex words
• Observe eye messages
• Accept Blame
• listen w/o interpreting
• Smile when appropriate
• Follow up in writing

Improve Written Communication


Adjust your witting style and tone.

SUGGESTIONS

• Formal context means no joking.
• Use customary communication chanels
• Short sentences/ paragraphs
• Avoid ambiguous content

Untitled Slide

• Strive for clarity
• Use correct grammar
• Cite numbers carefully

MISSING THE MARK

Figure One illustrates an ineffective intercultural message. The writer uses a casual, breezy tone in a message to a Chinese company when a formal tone would be more appropriate. In addition, the e-mail includes slang and ambiguous expressions that would almost surely confuse readers for whom English is not a first language.

GETTING IT RIGHT

   In the effective version in Figure Two, the writer adopts a formal but pleasant, polite tone, striving for complete sentences and correct grammar. The effective e-mail message avoids slang (on the up and up), idioms, imprecise words (I might do an order), unclear abbreviations (ASAP), and confusing dates (5/8). To further aid comprehension, the writer organizes the message into a bulleted list with clear questions.

PRESENTED BY