Customer Service Pitch by Tom

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Slide Notes

Customer Service Pitch

Published on Nov 18, 2015

service challenge

PRESENTATION OUTLINE

because service isn't just a department

Photo by florianplag

customers arn't traditional

why serving them traditional?

Photo by Hemera Technologies

companies face important challenges

Photo by Thomas Northcut

customer centric way

1. Organise customer service in a

Photo by rishibando

2. Managing the service funnnel

& orchestrating customer service touchpoints

Photo by ecstaticist

3. improving employee engagement

as the force of business success

Photo by Ryan McVay

Today's service

is tomorrow's marketing

Photo by Christopher Robbins

Tom