You need to make sure that you have a huge arsenal of content that you can share with your audience at any given time. Understanding what content (that’s not yours) is relevant takes time, but it gets easier over time.
Very similar to responding to messages, engaging with your audience will make a brand become a living thing. You should share, like, comment on, retweet and follow new people all the time.
“I think the best advice for businesses that are trying to take things online and create a presence is first to watch — instead of jumping in — and look at pages that you like and make active observations about what’s going on,” says Doug Quint