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HOW MEMORY WORKS

Published on Jun 18, 2016

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PRESENTATION OUTLINE

1.

HOW MEMORY WORKS

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2.

Interview Questions

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3.

Conversation Management

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4.

Pre-Interview Planning

Steps 1 and 2
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5.

Prepare the Interviewee

Steps 3, 4 and 5
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6.

Cognitive Interviewing

Step 6
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7.

Clarifying Questions & SnapCharT® Review

Steps 7 and 8
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8.

Close the Interview

Steps 9 and 10
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9.

Post-Interview Tasks

Steps 11 and 12
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10.

Review Notes

Post-Interview Tasks - Step 11
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11.

Share with Team

Post-Interview Tasks - Step 12
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TapRooT® Root Cause Analysis

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