5 Ingredients by Richard Stokes

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Thank you for the opportunity to speak with you today. I am here on a Mission....a Happiness Mission.

5 Ingredients

Published on Mar 18, 2017

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PRESENTATION OUTLINE

Customer Happiness

Richard Stokes 18th March 2017

Thank you for the opportunity to speak with you today. I am here on a Mission....a Happiness Mission.

Photo by Juliana Coutinho

Happiness is infectious....

What do you feel when you look at this picture. I don't about you but happy people make me feel happy. Sometimes I wonder what I enjoy more - watching a film with my sons or watching them watching the film. Watching them laughing is infectious...

Happiness is infectious....happy employees work better ...happy customers stay with you, happy customers buy more and happy customers tell others....

If we make happy and successful customers our obsession and our mission then success for Arkadin naturally follows....

Photo by Varun Maliwal

Shift happens

Cloud and SaaS have fundamentally changed the way that people think about and deploy software.... it has been a catalyst for so much change......

But most fundamentally it has focused everyone's customers and suppliers alike minds on the simple and basic principal ......if customers are not happy they will not renew... Customer happiness and customer success has become a business imperative...

Photo by aimhelix