Human Resources and Performance Management in the Public Sector

human resources

• a crucial function
• includes many sub-management functions theories and processes

personnel functions such as recruitment, selection, training, motivation, compensation, evaluation, discipline, and termination of employees are all human resources.

performance management

unique issues in public sector

• budget
• data management
• scope of processes

best practices

• create a framework
• Conduct Inventory of programs
• one system for inputting and manipulating all data

best practices

• define metrics
• technical
• Strategic
• operational
• relational

best practices

• evaluate the measures
• quantitative- numerical ratings
• Qualitative- reviews from colleagues
• assess tools- surveys, focus groups, action plans to monitor improvement

best practices

• investment in performance
• require major ownership of key projects
• define the roi
• streamline the reporting process
• show impact

case study

• Boys and Girls Club of America (BGCA). enlisted McKinsey & Co. to identify and measure the impact of the four leadership traits most critical to BGCA’s mission,
• identified more than 650 leaders from 250 local organizations to participate in development programs aimed at cultivating those traits.
• revealed that participant affiliates outperformed the control group on key public sector metrics of fundraising, membership enrollment, and retention. So much so that the revenue increase attributable to the leadership development program was four to five times the cost of the program—a success by any measure. (Kapila, 5)