SYMPATHY AND EMPATHY Be a sympathetic and empathetic listener Sympathy- to feel sorry, even if you can't personally related Empathy- to feel someone else's pain, personally; been there
USING QUOTATIONS Quote the words of others word to word, and use quotation marks " " He she said, "___" Quote experts, friends, family, characters etc...
ISSUING A CHALLENGE OR CALL TO ACTION If you want someone to do something, ask! Challenge people! Call them to do action! Be clear and specific about your request!
ASKING QUESTIONS Get audience thinking! Engage people If appropriate, let audience answer Pretoria love ?s = need not answer them because it is emptied or obvious