CREATING A WORLD CLASS STORE

SERVICE PLAN

• E-Digital!!
• Service training nights
• Strongly believe in service before tasking
• Incentives for staff to go above and beyond
• Keeping the attention on the new 'excellent service focus'

SERVICE INCENTIVES

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KNOW YOUR CUSTOMER

• Important to identify your core customer base
• Push promotions and offers that cater for these customers
• Always be aware of consumer trends
• Your customer is always number 1 priority!

INFORM, INSPIRE AND ENGAGE

ENGAGE YOUR TEAM

• Make sure staff have clear roles
• Correct coaching and team development
• Keep the focus on the sign off system
• Wellbeing and team events

KEEP THE CREDIT FOCUS

WELLBEING & TCT

TEAM EVENTS

KEEP STAFF INFORMED

• Team briefs
• Facebook page
• Noticeboards
• Looking forward: Instore iPad
• Push E-plen

INSPIRE YOUR TEAM

• Lead by example
• Communicate customer feedback
• Celebrate achievements
• Staff want to believe they are making a difference

THE PERFECT OPERATION

• Keep the stockroom running smoothly
• Make sure staff are aware of BOH responsibilities
• BOH areas checked daily and properly maintained
• Keep control of admin and cash office duties
• Work hard to combat stockloss both on the floor and in BOH

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• Drive your vision
• Energise your workplace
• Inspire your team
• Set the standard
• Create your WORLD CLASS STORE