HOSPITALITY&TOURISM

TRAVEL QUIDE

TASKS

• Plan tour itineraries, applying knowledge of travel routes and destination sites.
• Resolve any problems with itineraries, service, or accommodations.
• Sell travel packages.
• Give advice on sightseeing and shopping.
• Attend to special needs of tour participants.

KNOWLEDGE

• Customer and Personal Service
• Sales and Marketing
• Geography
• Clerical
• Administration and Management

SKILLS REQUIRED

• Active Listening
• Speaking
• Service Orientation
• Coordination
• Persuasion

WORK ACTIVITIES

• Getting Information
• Establishing and Maintaining Interpersonal Relationships
• Performing for or Working Directly with the Public
• Communicating with Persons Outside Organization
• Selling or Influencing Others

WORKING CONDITIONS

• Deal With External Customers
• Frequency of Decision Making
• Face-to-Face Discussions
• Contact With Others
• Work With Work Group or Team

INTERESTS

• Enterprising
• Conventional
• Social

RELATED OCCUPATIONS

• Travel Agents
• Real Estate Sales Agents
• Advertising Agents
• Custom Brokers
• Loan Officers

EDUCATION

• High School Diploma
• 40% some college, no degree
• Training program

JOB OUTLOOK

WAGES/SALARY

• (2013) $16.26 hourly
• $33,820 annual

COOKS, FAST FOOD

TASKS

• Maintain sanitation, health, and safety standards in work areas.
• Clean food preparation areas, cooking surfaces, and utensils.
• Verify that prepared food meets requirements for quality and quantity.
• Take food and drink orders and receive payment from customers.
• Clean, stock, and restock workstations and display cases.

KNOWLEDGE

• Customer and Personal Service
• English Language
• Food Production

SKILLS REQUIRED

• Active Listening
• Speaking
• Service Orientation

WORK ACTIVITIES

• Performing for or Working Directly with the Public
• Training and Teaching Others
• Communicating with Supervisors, Peers, or Subordinates
• Identifying Objects, Actions, and Events
• Establishing and Maintaining Interpersonal Relationships

WORK CONDITONS

• Spend Time Standing
• Work With Work Group or Team
• Indoors, Environmentally Controlled
• Face-to-Face Discussions
• Physical Proximity

INTERESTS

• Realistic
• Conventional

RELATED OCCUPATIONS

• Cooks, Restaurant
• Bakers
• Food Service Managers
• Waiters & Waitresses
• Food Servers

EDUCATION

• 87% less than High School Diploma
• 10% High School Diploma

JOB OUTLOOK

WAGES/SALARY

• (2013) $8.88 hourly
• $18,470 annual