learning commons

staff training

• Weekly Training Sessions, Fall 2013
• Biweekly Training Sessions, Spring 2014
• Week-long Training Boot Camp,  each semester
• Sessions included library, ITS and campus partner related topics 

New services

• Checkout PC & Mac lap-top chargers, UISG provided
• Library staff began cleaning computers in both ITCs? 
• HDMI, VGA & Ethernet cables 
• Dell mice
• Wireless presentation slide advancers

new services

• reset HawkID passwords
• refund print jobs up to $1.00
• Student Rovers 
• SUMA

staffing

• Library Assistant III hired as Overnight Supervisor
• ILL staff were added to the daily schedule in January 2014
• RLI librarians act as backup to service desk 
• Staffing levels adjusted each semester based on data

service desk statistics

• 54,588 check-outs
• 8,382 ILL check-outs
• 8,292 circulation questions
• 8,049 directional questions
• 4,342 technology questions

service desk statistics

• 5,100 laptop check-outs
• 3,270 reference questions
• 906 campus partner questions

building counts

• 967,696 people entered the building

user activity

• 374,303 using a computer
• 265,133 studying alone
• 101,850 working in groups
• 25,893 using smart phones
• 11,594 waiting