Our Process

PROCESS OF MUTUAL DECISION

• Identify challenges and needs
• Benefits of our offerings
• End User Support, Infrastructure Support, Security, Procurement, Professional Development, Vision/Planning/Management
• Expectations and Mutual Decision
• Getting Started

BEFORE WE BEGIN... 1 OF 3 THINGS WILL HAPPEN TODAY

• You will choose to...do business with us*
• You will choose not to...do business with us*
• Or we will choose not to do business with you*
• *Any of the 3 are fine

CHALLENGES AND NEEDS

• Strengths of IT
• Current Pain Points of IT
• How is IT staffed now?
• What is the future of the business and how can IT impact that?

WHY US?

Professional Service Desk

• Avenue to capture users issues
• Allows us and you to identify trends with issues
• Fast Response and Resolution Allows you to get more efficiency from your workforce and better ROI on Dollar per Hour

Infrastructure Support

• Server Support
• Networking Support
• Data Backups and Storage

Security

• End User Anti-Virus
• Email Phishing Protection
• Handling of Permissions on various platforms
• Firewall ports
• Hardening of Servers
• Securing Intellectual Property

PROCUREMENT

• Compile a "standard" of equipment and right size it to your needs
• Facilitate Purchase of New Equipment around your purchasing processes
• Negotiate on Your Behalf

Professional Development

• Training around your key platforms
• Specific End User Training
• Residual Programs Available
• Red Orca keeping up with the latest SEO Trends

Virtual CIO

• Vision/Planning/Management Services Available
• Full Business Analysis and Business Transformation Planning
• Examine Staffing, Review of Vendors, and Cost Saving Measures

VirTUAL COO

• Works with your team to understand your organizatio
• Identify and Prioritize Pain Point
• Aligning to company goal
• Business Continuity Plannin
• Process Mappin

SECURITY As A SErVICE

• 24-7 SOC if applicable
• Ongoing Pentests and Audit
• Monitoring Email Security
• Vulnerability remediatio

OUR PROCESS

STARTING

• Consultation establishing goals and needs
• Site Survey/Physical/Virtual
• Analysis of Site Survey

FINISHING

• Put together Contract(Master Services Agreement, Statement(s) of Work, Scope, and exclusions)
• Review and Signing of Contract
• Initial Deposit and begin to onboard

LET'S GET STARTED!