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Services

Published on Nov 22, 2015

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PRESENTATION OUTLINE

STARBUCKS

SERVICE MARKETING
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SEGMENTS

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SEGMENTS

  • Sole purpose is to study

NERDS

(STUDENTS ARE A TYPICAL SIGHT IN STARBUCKS DURING BREAKS OR AFTERNOON)
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TECHIES

(AT ANY TIME OF THE DAY GADGET USERS ARE PRESENT)
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ON-THE-GO

(MOST COMMON CUSTOMERS. THEY ARE MOSTLY THE ONES WHO ONLY GO THERE FOR THE COFFEE)
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LONERS

(FOR SOUL SEARCHERS A PLACE TO UNWIND/RELAX)
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TAMBAYERS

(GROUP OF FRIENDS WHO USUALLY CROWDS THE STORE)
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COUPLES

(NEW TREND OR KIND OF BOND; MOSTLY LOVERS FILL UP THE COFFEE SHOP)
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PROFESSIONALS

(THERES ALWAYS A PRO WHO MEET UP WITH CLIENTS OR TO CLOSE A DEAL & NEGOTIATE)
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PROFILE OF SEGMENTS

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PRICE RANGE OF SPENDING

PRICE RANGE OF SPENDING

PAIN ENDS

SOLUTIONS

TIME OF STAY

TIME OF STAY

ON-THE-GO

  • Crowded
  • Poor service
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END

ESTAMPADOR, FADRIGALAN, FLORES, GOMEZ, JUANENGO
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