Handling Knowledge in the MOdern Economy:

Businesses that capture and utilize knowledge the best, will have a clear advantage.

PROBLEMS

• Workforces are becoming more fluid.
• The AMOUNT & COMPLEXITY of data are increasing.
• Current corporate IT is not helping.

Solution

Elements to a Knowledge Marketplace

• Expertise Management from HCM to CRM.
• Human Capital: Skills inventory, recruiting.
• Customer Acquisition: Expertise Swarming for Sales
• Customer Happiness: Knowledge-Centered Service