Difficult Conversations

Published on Nov 19, 2015

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PRESENTATION OUTLINE

DIFFICULT CONVERSATIONS

TRANSFORMING CONFLICT INTO INSIGHT & INNOVATION
Photo by leeleblanc

Teaching And Learning

With a Growth Mindset
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AVOID CONFLICT OR BE AGGRESSIVE

CONVERT CONFLICT INTO CREATIVITY

UNHELPFUL

BUT COMMON WAYS OF DEALING WITH CONFLICT

USING AGGRESSION OR AVOIDANCE

FIVE KEY SKILLS

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SKILL#1: ACKNOWLEDGMENT OF FEELINGS

Photo by danielito311

MANAGING CONFLICT EFFECTIVELY

MEANS DROPPING THE "I'M RIGHT" ASSUMPTION
Photo by marsmet548

HOW DO WE OVERCOME

THESE LIMITATIONS ?

FRONT STABBING IS BETTER THAN BACKSTABBING

Photo by Exirel

IN THE FACE OF CRITICISM

RESPOND WITH CURIOSITY

POWER AS CONTROL OVER

SHARED POWER & POWER FROM SHARED KNOWLEDGE

FEAR OF MISTAKES INHIBITS LEARNING

ERRORS AS AN IMPORTANT SOURCE OF LEARNING
Photo by H2O Alchemist

EITHER OR THINKING

MULTIPLE PATHWAYS & OUTCOMES
Photo by Liqueur Felix

AND RECOGNIZING THE LIMITS OF ONE'S OWN

PERSPECTIVE
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LOOKING AHEAD

LOOKING BACK

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WHEN IDEAS COLLIDE

IT IS A DIFFICULT CONVERSATION

FEELINGS ARE DATA

UNDERSTANDING & ACKNOWLEDGING EMOTIONS ARE SKILLS

FEELINGS MATTER

THEY ARE OFTEN AT THE HEART OF DIFFICULT CONVERSATIONS

#3: ABANDON BLAME

& MAP THE CONTRIBUTION SYSTEM
Photo by Andrew Deci

WHEN BLAME IS THE GOAL

UNDERSTANDING IS THE CASUALTY

THE MAIN REASON TO BE CURIOUS IS

TO GAIN ACCESS TO IMPORTANT INFORMATION
Photo by Avatrix

CONTRIBUTION VS. BLAME

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PSYCHOLOGICAL SAFETY=THE ABILITY TO

SCHOOL SYSTEMS THAT LEARN

JOHN D'AURIA (JDAURIA@TEACHERS21.ORG)

WHAT HAS CHANGED

SINCE YOU ENTERED THE FIELD?

TEACHERS AS LEADERS

LEADERS AS LEARNERS