WORKSTREAM OPS DASHBOARD

DiSCIPLINE LEAD ROLE

• Provide support and education
• Develop and refine process and product
• Assist cross-team collaboration
• NOT firefighter
• NOT micromanager
• NOT work-planner

WHAT FOR?

• Understand what needs improvement
• Find ways to coach and train
• Gauge whether we're improving
• Share relevant information*

CONCERNS

• Competition versus collaboration
• Blame game
• Metric myopia
• High quantity, low quality

DAILY REPORT