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LEAN OFFICE

Published on Nov 21, 2015

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PRESENTATION OUTLINE

LEAN OFFICE

CHAD ARCAND @OPEXCREATIVE
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WHY LEAN OFFICE?

Speed and Flexibility to quickly modify business processes and practices are required to stay competitive.

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OTHERWISE THIS MAY BE YOUR FUTURE

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WHAT DOES IT LOOK LIKE?

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IDENTIFYING WASTE & ELIMINATE

CONTINUOUSLY
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THINK FLOW & TEAMWORK

DO YOUR PROCESSES FLOW LIKE THIS?

COMPLEX AND IN MANY DIFFERENT DIRECTIONS
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OR MORE LIKE THIS?

EVERYONE CAN CLEARLY SEE WHERE THEY ARE GOING AND WHEN THINGS GO WRONG

WHAT STOPS, PAUSES OR REDIRECTS FLOW?

  • Too Many Meetings
  • Excessive E-Mails
  • Outdated Systems
  • Non-compatible Software
  • Poor User Interface Designs
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THE LIST GOES ON

  • No Standard Processing
  • Poor Communication
  • Rework Loops
  • System Down-Time
  • And Keeps Going.......
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WHEN THINGS GO WRONG

EVERYONE KNOWS WHAT TO DO
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CUSTOMER FOCUSED

ALL CUSTOMER FLOWS ARE KNOWN AND CONTINUOUSLY IMPROVED UPON

TEAMS WALK THE PROCESS OFTEN

  • looking for barriers to flow
  • Aware of hand-offs and info queue areas
  • Identify opportunities to eliminate waste
  • Can tell if they are ahead or behind

TEAM ALIGNMENT

  • All Employees know the Vision
  • Key Objectives Communicated & Understood
  • Collaboration Between All Functional Areas
  • Key Metrics Identified and Status Changes Shared with Team
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TEAM PROBLEM SOLVING

LEARN AND SOLVE ISSUES TOGETHER
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IDEAS

IDEA GATHERING FROM ALL ARE FREQUENTLY REVIEWED/IMPLEMENTED BY THE TEAM
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METRICS

ARE CAPTURED, SHARED, & ISSUES SOLVED TOGETHER
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MISTAKE PROOFING

MAKING IT IMPOSSIBLE FOR ERRORS TO OCCUR
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AUTOMATE

ENSURING THAT IT ELIMINATES WASTE AND DOESNT CREATE MORE
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ELIMINATION OF TIME WASTING BUSY WORK

  • You Know that Work that Adds No Value
  • Mostly to Keep Making People Look Busy
  • However,
  • Eventually it becomes Standard and Built into Resource Requirements

EXTRA CAPACITY??

  • Grow the Business
  • Add Additional New Product-Service Lines
  • Enhance Customer Experience
  • Innovate
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CELEBRATE SUCCESSES

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CONTINUOUS JOURNEY

WHAT CAN I DO BETTER TOMORROW?
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OPEXCREATIVE.COM

LEAN PROCESS DESIGN CONSULTANTS