Effective Communication
Published on Nov 18, 2015
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PRESENTATION OUTLINE
OBJECTIVES
- Review communication process components
- Identify components of effective communication
- Identify common barriers to effective communication
- Discuss the benefits of effective communication
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COMMUNICATION 101
- 2 way transmission and reception of information
- An exchange of ideas between two or more parties
- May be verbal and non- verbal
- Requires the context, encoder, message,decoder and feedback
- Is a process and influenced by every experience of all involved
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WHAT MAKES IT EFFECTIVE?
- Non-verbal cues
- Attentive listening
- Managing stress
- Emotional awareness
- Spontaneity
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BARRIERS
- Poor writing skills
- Mixed messages
- Unrelated topics
- Cover ups
- Clouding the issues
Barriers to effective communication leave the message much like a message in a bottle. It may or may not reach it's intended receiver.
It causes doubt, distrust and decreased productivity
It causes doubt, distrust and decreased productivity
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BARRIERS
- Assumption of ambivalence
- Assumption of ignorance
- Assumption of equality
- Avoidance of conflict
- Assumption of mega being more
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BENEFITS
- Improved employee morale
- Fewer mistakes
- Team building culture
- Shared vision
- Success
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QUESTIONS?
DO U HAVE ANY?
