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Published on Mar 28, 2016

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PRESENTATION OUTLINE

TAKING CARE OF BUSINESS

How do businesses adapt to a changing environment?
Photo by coffeego

CONSUMER BEHAVIOUR

Time spent in a store...
Graph 2.1 page 35
Photo by TheeErin

CONTACT TIME

Interception rate

WAITING TIME

People become impatient and will walk away
Photo by mikecogh

CHANGING MARKETPLACE

E-Commerce
Photo by Scoobay

WHY BUY ONLINE

Quickly growing industry
Photo by nffcnnr

NORTH AMERICA 795 BILLION - 2000

North America 5.5 Trillion - 2004
Photo by ttcopley

WHY NOT TO BUY?

  • unreliable, dishonest
  • dont want to deal with returning
  • credit card being misused
  • fear of junkmail
  • want to see and touch what they are buying