nt government intranet
Published on Nov 22, 2015
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PRESENTATION OUTLINE
nt government intranet
User Testing and Validation Project
WHO
Captovate tested a sample of NT Government Users
WHAT
Latest Information Architecture and Designs for NTG Intranet
when
April 7th - 15th. 5 Focus Groups. 9 Hours
Where
Neutral location. Online and Offline.
HOW
Three Test Methods. Plus Survey and Analytics.
Online Testing
Card Sorting
Focus Group Discussions
findings
What Did We Learn?
Global navigation is ambiguous, relies on prior knowledge.
COMMON PATTERNS:
By Type
By Agency or Business Unit
By Function
Users prefer function based navigation, but find it hard to define
Preferred clean, simple look and feel of proposed design, BUT didn't like news prominence
"Why do we need an NTG Intranet"
"What would I use it for?"
RECOMMENDATIONS
What Should We Do About It?
USER EXPERIENCE
A Strong & Simple Vision for the Intranet
NT
INFORMATION ARCHITECTURE
Multiple Pathways to Knowledge
SITE MAP
WIREFRAME
Content Management
Make it Easy to Manage
Content Management
- Templated content page layouts
- Formal content management practices
- Central ownership, global engagement
- Strong metadata taxonomy
Metadata taxonomy
How we sort and find things
BRAND Identity & design
A unique identity helps users to find the offer and value in the intranet
A Strong Metaphor
THINK ABOUT
Change Management and User Adoption
facilitating change
- Internal marketing
- Identifying champions
- Orientation materials
- Launch and adoption promotions
- Pre and Post Launch training, engagement and support
TIO & City of Darwin
NOW WHAT?
Where To From Here?
Untitled Slide
- Agreement on the high level approach of these recommendations
- Provide to designer as a 'brief' ASAP to begin redesign
- Refinement of lower level architecture and content sourcing/creation
- Begin business processes around content management
- Create Change Management and User Adoption Strategy - begin ASAP
THANKS!
Questions or Comments?
