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Process Improvement Lean Six Sigma Continuous Improvement

Published on Dec 09, 2015

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PRESENTATION OUTLINE

Process Improvement
Lean
Six Sigma
Continuous Improvement

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Right Thing to Do

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Lean
Six Sigma

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Service = Product

Process =
Repeatable Set of Steps to Accomplish a Task

Customers

Both External and Internal to the Organization

LEAN

Defect

Not meeting Customer Requirements
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Overproduction

Too Much of Anything
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Waiting

for Others
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Non-Utilized People

Not Training People to Act

Transportation

Moving an Object

Inventory

too much of anything
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Motion

walking or movement to get something

Excess Processing

performing more work than required
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Waste Walk

walk around your office looking for the eight waste

Defects
Over-Production
Waiting
Non-Utilized People
Transportation
Inventory
Motion
Excess-Processing

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Six Sigma

Define
Measure
Analyze
Improve
Control

Receiving a Reimbursement Check

Define

Goal is 10 days or less

Measure

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Analyze

Value Stream Mapping, Pareto Charts, Spaghetti Diagrams
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Improve

Improve the Process by Eliminating Waste

Control

Control for Future Efficiency 
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Ten Day Reimbursement Cycle

Goal Met!
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