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How to define CSR and how does it relate to hospitality and tourism

RDM4149 W3

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PRESENTATION OUTLINE

RDM4149 SUSTAINABLE BUSINESS PRACTICES

Sustainability in a corporate context: CSR
How to define CSR and how does it relate to hospitality and tourism
Photo by Office Now

SHOULD WE TRUST THE MARKETPLACE?

Do economic decisions have social consequences?
Friedman: the social responsibility of corporations is to make profit

Capitalism and the free market

The current social climate

2011 Occupy Wall Street movement "we are the 99%"
Photo by Toastwife

GOVERNMENT REGULATIONS ARE GOOD!

Learning from the past
Welfare state
Social security
Minimum wage
Paid holidays
Housing

CSR: MORE CORPORATE IMAGE THAN CORPORATE BEHAVIOR?

"Window dressing"-"greenwashing"-philanthropy
In the beginning limited level of knowledge and awareness

All about philanthropy and eventually the environment (or both in one)
Photo by Eldkvast

THE MAIN GOAL OF CSR

Aligning your social and environmental activities with your purpose and value
Producing shared value
See Maldives employment apprenticeship

CSR AND ITS 3 THEATERS OF PRACTICE

  • Focusing on philanthropy
  • Improving operational effectiveness
  • Transforming your business model
Examples:
Unilever project Shatki India
Group Tata India
Ikea Sweden
Grupo Bimbo Mexico

To apply in workshop w3
Photo by shutterbugdeb

AN ESSENTIAL QUESTION FOR A CORPORATION

Does your core business enhance society?
Discuss tourism and hospitality
What business should not exist - the concept of risk society by U. Beck

CORPORATE SOCIAL RESPONSIBILITY BEGINS...

... where the law ends.
Photo by Jan Jespersen

DEFINING CSR IS IMPOSSIBLE ...

...without taking context & culture into account
See "The meaning of CSR" article p.435/6
Size of the firm
Role of the State
Product offered by corporation
Labour context
Hierarchy norms
Work ethos
Level of legal enforcement
Relationship to nature
Etc.
... Discussion

Example of nordic "culture" & social context
Photo by cabrera.photo

THE CONCEPT OF SHARED VALUE

When profit goes beyond its financial dimension
Societal profit...

What about the societal profit a hotel could bring?
Photo by Alan Cleaver

THE BENEFIT CORPORATION

When CSR becomes embedded a type of company
Required to report
Auditing
Example of ebay vs Craig list

THE SIX-FACTORS CSR FRAMEWORK BY CRANE ET AL.

Voluntarism-externalities-stakeholders-environmental & social integration-adopting a value system-operationalisation
A comprehensive framework for CSR

Present and discuss each point
Voluntarism : good will ... Where the law ends
Externalities: internalising the cost and taking the context into account
Stakeholders ... All of them
Value system to stand for as a corporation (to apply workshop w3)
Operationalisation (see 3 rd theater)

The example of tourism defined as an export industry? CSR is key for its future
Photo by JoãoMoura

WORKSHOP WEEK#4

When Food and CSR become one
Photo by Ian Sane

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Alain Imboden

Haiku Deck Pro User